Business Details
11 Years
experience
Emergency
services
Your Trusted Real Estate Partner in Los Altos, CA
Founded in 2015 by Diane Thomas and Margaret Barton, we began as a full-service residential real estate company and have evolved to specialize in leasing and property management. Our team brings over 25 years of combined experience in California real estate, with a focus on Silicon Valley communities. We differentiate ourselves through personalized, concierge-level service that addresses the unique needs of each client. Our expertise in property management includes leasing, tenant screening, maintenance coordination, and financial reporting through secure online portals.We serve clients across Santa Clara and San Mateo Counties, offering both boutique management solutions and full-service options. Our commitment to exceptional service has earned us a strong referral-based clientele. We prioritize transparency, timely communication, and leveraging technology to streamline property management tasks. Our local market knowledge and professional network enable us to deliver tailored solutions for residential property owners and renters alike.
Services
Property Management
Real Estate Sales
Leasing Services
Tenant Screening
Online Rent Payment
Details
- Year established: 2015
Highlights and features
- We offer 24/7 property maintenance support for urgent issues
- Our team provides personalized property management solutions tailored to client needs
- We have 25+ years of combined experience in Silicon Valley real estate
- We implement secure online portals for owner statements and tenant payments
- Our tenant screening process ensures quality residents for property owners
Services
Property Management
Our property management services include leasing, maintenance coordination, and financial reporting. We provide 24/7 support for urgent issues and use secure online portals for owner statements and maintenance requests. Our team ensures timely rent collection through multiple payment options while maintaining property value through proactive maintenance.
Leasing Services
We offer comprehensive leasing services including tenant screening, lease preparation, and vacancy marketing. Our digital platform allows applicants to apply online from smartphones, while our screening process identifies qualified tenants to minimize vacancies and ensure reliable rental income for property owners.
Tenant Screening
Our tenant screening process includes background checks, credit evaluations, and rental history verification. This thorough vetting helps property owners select reliable tenants who will maintain their properties and pay rent consistently, reducing turnover and potential property damage.
Online Rent Payment
We provide secure online payment options through our Tenant Portal, accepting cash, e-check, and credit card payments. This system enables faster fund transfers to owner accounts while offering tenants convenient, 24/7 payment access without traditional check processing delays.
Maintenance Coordination
Our maintenance services include prompt response to repair requests through phone, text, or online portal submissions. We prioritize urgent issues while managing routine maintenance to preserve property condition, ensuring tenant satisfaction and protecting long-term property investments.
People
Diane Thomas
Broker/Owner
With over 25 years as a licensed California real estate broker, Diane manages residential rental properties across Silicon Valley. She co-founded Outlook Realty Group in 2015 and continues to lead property management operations while maintaining her real estate license (CalBRE 01206817).
Danielle Foster
Executive Assistant
Supporting the brokerage operations, Danielle provides administrative assistance to ensure smooth day-to-day functioning of property management and real estate services. Her role includes client communication and document coordination.
Questions
What areas do you serve?
We specialize in Santa Clara County and San Mateo County, focusing on Silicon Valley communities including Los Altos and surrounding areas.
What property management services do you offer?
We provide full-service property management including leasing, tenant screening, maintenance coordination, online payment processing, and financial reporting through secure owner portals.
How do you handle maintenance emergencies?
Our team offers 24/7 emergency support through phone, text, or online portal requests to address urgent maintenance issues promptly.
What payment methods do you accept?
Tenants can pay rent using cash, e-check, or credit card through our secure Tenant Portal, with direct deposit options available for property owners.
How are tenants screened?
We conduct comprehensive background checks, credit evaluations, and rental history verification to identify qualified tenants for property owners.
Can I manage my property remotely?
Yes, our online Owners Portal provides access to financial statements, maintenance invoices, and property reports for convenient remote property management.
